As a GenAI solution architect, you will drive the design and implementation of GenAI-based solutions in the Contact Center, AI & CRM domain of the Rabobank. With a high focus on our Chatbot Robin. In the coming period we need to re-design the AI platform to make it more scalable. Also incorporate new innovations such as voice AI, multiturn, memory, agent evaluation, MCP servers and Agentic AI. This all to support our customers in the best possible way.

You will have the unique opportunity to make a significant impact on our systems and processes. You will lead and collaborate closely with cross-functional teams, including business stakeholders and developers, to deliver state-of-the-art solutions that enhance operational efficiency and ensure a solid architecture fit. Your responsibilities will include among others:

• Pro-actively monitor (generative) AI market developments, staying abreast of industry trends & emerging technologies, and bringing innovative ideas to the table
• Translate business requirements into a technical design that fits into the (enterprise) architecture
• Take ownership and responsibility for the quality of technical designs and realized solutions
• Guarantee the usability of the products by ensuring the following points: quality, performance, availability, scalability, security, privacy, integrity and accessibility
• Advocate the capabilities that your squads deliver in supporting other squads within the tribe
• Collaborating with stakeholders to gather functional and technical requirements, ensuring alignment with project objectives.

• Academic thinking and working level, with a Bachelors or Masters degree in a relevant field (pre: field of Data Science)
• Knowledge and experience with the Contact Center & CRM landscape, and relevant technologies such as Genesys Cloud, Azure, AWS, Salesforce CRM and Microsoft Dynamics CRM
• Practical experience with architecture methods and techniques (e.g. Archimate, DYA, TOGAF)
• Familiarity with the rituals of Agile / Scrum
• Good command of English (business level)
• Based in the Netherlands i.e. being able to join some meetings physically in Utrecht
• Proficiency in system integration i.e. web services, API development and event streaming frameworks

Wensen

• Good command of Dutch (business level)

Competenties

• Customer focused
• Independent
• Conceptual thinker
• Team player
• Transparent in your communication
• Not afraid to voice your professional opinion and have an open view on the future
• Excellent analytical skills, with the ability to assess complex problems and provide innovative solutions
• Exceptional communication and leadership abilities to bring along people in your vision

De opdrachtgever is Rabobank.

We offer a challenging environment for talent in conversational technologies. The environment is dynamic and broad. We encourage personal growth and there is room to learn from others. We value hard work, but also to have a lot of fun with each other. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional.

We look forward to receiving your application for this vacancy in Utrecht.

Optie tot verlenging: Niets over bekend.

Hybride: De professional dient in Nederland gevestigd te zijn en fysiek vergaderingen in Utrecht te kunnen bijwonen.

Fee: De administratieve partner rekent een aanvullende fee van € 2,50 boven op het tarief.